Refund Policy

At TrainerGoesOnline, we value your commitment and have designed this policy to protect your interests while setting clear expectations.

1. Deposit Refunds:

  • Standard Policy: The TGO x Elite deposit is non-refundable.
  • Exceptional Circumstance: Only if the TrainerGoesOnline team proactively disqualifies a trainer will a deposit refund be initiated after the assessment call.

2. Money-Back Guarantee:

If you haven’t achieved twice your investment during the course of the program, we offer a refund under the following criteria:

Eligibility Criteria:

Evidence & Documentation:
  • Provide evidence of your journey with us: monthly reports, financial statements, client feedback, and more.
  • Showcase how TGO’s strategies were implemented and the results of those efforts.

You can review the details by checking this form

Progression Through Stages:
  • Completion of Build & Launch Stages: Before seeking a refund, trainers must have successfully progressed through the “Build” and “Launch” stages.
  • At Scale Within 6 Months of Joining: Having reached the “Scale” stage (the final stage) within the first six months of enrollment.
  • Six Months in the Scale Stage: Trainers must then spend a minimum of six months in the “Scale” phase, optimizing and refining their operations.
Income & Expenditure Metrics:

Refunds will be considered for TGOx Elite members who meet the following criteria:

  • Adherence to Safety Protocols: Members must follow the safety protocols outlined by the TGO team.
  • Ad Spending Compliance: Members should consistently spend the daily recommended budget, following TGO’s guidelines and safety protocols, to ensure no restrictions on META advertising assets until they reach a total spend of INR 20,000 on ads.
  • Attendance and Action:

    Members are required to regularly attend the Weekly Q&A Calls to discuss ad performance and execute action steps specified by the TGO Team based on ad metrics

  • No Ad Asset Bans: Refunds won’t be granted if the member’s personal or business META advertising assets are banned due to the following reasons:
    • Non-compliance with safety protocols.
    • Clicking on suspicious, malicious, or unknown links via personal DMs on Facebook, Instagram, or email.
    • Personal Facebook profile ban for any reason.
    • Issues with the payment method provided, leading to ad payment difficulties.
    • Content on any META platform (Facebook/Instagram) not aligning with safety protocol guidelines.
  • Document Compliance: Members must read, understand, and follow the actionable documents provided by the TGO Team for META advertising, correctly implementing the steps.
  • Query Resolution: Members must raise important advertising-related queries through the following channels:
      • TGOx Elite Weekly Q&A calls
      • TGOx Elite Support Form

        Queries mentioned in TGOx Elite WhatsApp groups or in individual DMs to TGO Team members may be missed due to a high volume of messages.
  • Business Manager Access: Access to the Business Manager must be shared with the TGO Team, with admin access.
  • Policy Changes Disclaimer: TGO Team is not liable for changes in META advertising policies that may impact ad performance. No refunds will be granted for cases beyond TGO Team’s control.
  • META Account Banning: TGO Team holds no responsibility for the impact on ad performance if META chooses not to unrestrict banned ad accounts or business managers, or if META’s Bot or algorithm bans a client’s account or business manager, despite strict adherence to safety protocols. The final decision in these cases lies solely with META, with TGO Team having no control over account recovery.

3. Terms and Conditions:

  • Time Frame for Refund Request: Trainers seeking a refund must submit their request within 15 days of reaching the one-year mark of their association with TrainerGoesOnline. Requests made beyond this window will not be entertained.
  • Method of Refund: Refunds will be processed using the original payment method used at the time of purchase. In cases where this is not possible, we will reach out to trainers to provide a bank transfer. Please allow up to 14 business days for the refund to reflect in your account.
  • Documentation: All claims for refunds should be supported by relevant documentation as specified in the refund policy. To ensure a smooth process:
  • Trainers are required to fill out the Refund Request Form, which will guide them through the necessary details and proofs to be provided.
  • Access the form here: Refund Request Form.
  • Failure to complete the form or provide the required documentation may result in the denial of the refund request.
  • Policy Review: TrainerGoesOnline reserves the right to modify this refund policy at any time. It is the trainer’s responsibility to stay updated on any changes. Major policy changes will be communicated via email.

4. Seeking Your Refund:

Step 1: Start with Us: Notify our support team with all necessary documentation By filling out the following form. LINK

Step 2: Patient Review: Allow us up to 14 business days for a thorough review. We may touch base for further clarification.

Step 3: Decision Time: Post-review, we’ll inform you about our decision. If we’re refunding, expect it within the next 14 business days.

5. Refund Eligibility Exclusions:

  • Refunds will not be granted to trainers who are still within the BUILD or LAUNCH phases.
  • Refunds are not available to trainers who haven’t dedicated a minimum of 6 months to the optimization segment of the SCALE phase.
  • Trainers who have not consistently allocated at least INR 20,000 towards advertisements are ineligible for refunds.
  • Should a trainer achieve or exceed 2x their investment amount in sales, refunds will not be provided.
  • Failure to adhere to the expert guidance and protocols set by the TGO team voids the possibility of a refund.
  • Trainers who exit the program prematurely and opt to rejoin at a later time will not qualify for refunds.
  • Refunds are not applicable to trainers who haven’t actively participated or engaged in the recommended number of training or consultation sessions.
  • Trainers who do not utilize or integrate the provided tools and resources, as directed, will not be eligible for refunds.
  • If any malpractice or dishonest tactics are detected, the trainer’s eligibility for a refund will be revoked.
  • Refunds are not applicable for trainers who fail to provide timely feedback or collaborate during the set checkpoints and review stages.

Final Note: We’re rooting for your success. This policy is designed to ensure both of us are aligned in that journey. We’re more than just a platform; we’re your partners in growth. If challenges emerge, lean on us. We’re here to guide, support, and work with you.

Any financial statements or personal information they share during the refund process will be treated with the utmost confidentiality and will only be used to assess the refund request.

6. Contacting Support:

If you have any questions regarding this refund policy, require clarification on any of its points, or wish to initiate a refund request, you can:

Email Us: Reach out to our dedicated support team at support@trainergoesonline.com. We aim to respond within 48 hours.

Support Form: Alternatively, for a streamlined experience, you can fill out our Support Form. This link will take you to a form where you can detail your concerns, attach any necessary documentation, and provide feedback.

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