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FAQs
An error while filling out the KYC form is rare but possible if you have an account with Razorpay or had one off the TGO app. In such a situation, our team has to manually link your payment gateway. Please fill out this form and reach out to the support team with the error and to inform us that you have filled out the form.
No, as a trainer, you can only receive payments in your Indian bank account linked through our payment gateway.
Razorpay supports over 100+ payment modes including Credit and Debit Cards (Visa, Mastercard, RuPay, AMEX, Diners), Net Banking from top 50+ banks, UPI (Web Collect & UPI Intent), Online Wallets, EMIs (Credit/Debit Cards & Cardless), PayLater and NEFT/RTGS payments. For the complete list you can refer – https://razorpay.com/payment-gateway/#methods
No, Razorpay does not support International transactions.
Razorpay Subscriptions supports credit cards, debit cards, prepaid cards, UPI, eMandate and international cards. Please note that all of these payment methods are in compliance with RBI and NPCI guidelines.
Payment gateway charges refer to the cost which is charged to facilitate online payment via the payment gateway (ex: Razorpay) on the website or app. Payment gateway charges are calculated as a percentage of an online payment amount and vary according to the type of online payment methods used by the customer.
Razorpay charge 2% + GST as standard platform fee (Applicable on all transactions). Instruments like Diners and Amex Cards, International Cards, EMI (Credit Card, Debit Card & Cardless) & Corporate (Business) Credit Cards will be charged at 3% + GST.
18% GST is charged on the fee deducted for all payment methods except domestic card transactions of amount < = ₹ 2,000.
| Ticket Size | Upon Registration | Upon Auto-debit |
| If Amount is < INR 250 | ₹3.00 | ₹3.00 |
| If Amount is > INR 250 | ₹8.00 | ₹8.00 |
| If Amount is > INR 1000 | ₹10.00 | ₹20.00 |
Once you’ve connected your payment gateway with Razorpay, it takes Razorpay 24 to 48 hours to create and link your account successfully. Any payment processed during this time, will be credited to your account after a minimum of 48 hours. It is advised to connect your payment gateway a few days before you want to start receiving payments.
As per razorpay policy, Your core account details can not be changed once the payment gateway is connected. If absolutely required, we can change your Email ID and Address. Please create a support ticket through the app with your current details and the new details and we will help you change it.
Currently, we don’t have the option of refunding money back to the payee. In case this service is needed, please raise a support request.
Razorpay’s standard settlement cycle is T+2 working days, T being the date of transaction capture. This means that the captured payments are settled within 2 working days from the date of capture. However, if the payment has been done on Friday, the payment will only reflect in your account after the weekend. If the payment was made on the weekend, it will reflect in your account on the next working day.
Yes, you receive the full amount at once and the provider/bank converts it into EMI for the customer.
The loss is borne by the provider/bank. You would have already gotten the full amount.
Currently Razorpay only supports EMI payments through local banks and local methods of payment.
To avail Debit Card EMI, your customers should pass the eligibility criteria set by their banks. The minimum order amount on the Checkout should be ₹5000 (IndusInd debit cards).
No, EMI plans cannot be changed after an order is placed.
Yes, once the payment is successful, your clients will receive an invoice directly from Razorpay.
Subscriptions can be paused on a case by case basis by reaching out to support.
Your client can pause Subscriptions authorized via UPI from their UPI app. For all other payment methods, a support ticket needs to be raised.
You can resume your client’s subscription by raising a ticket with our support.
No. You cannot resume a Subscription paused by your client. Only your client can resume such Subscriptions.
Yes. You can cancel a Subscription by raising a ticket with our support.
Your client can cancel only those subscriptions that are authorized via UPI from their UPI app.
The following payment methods are available for Subscriptions:
- Credit Cards
- Debit Cards
- UPI
FAQs
No, there is no limit on how many clients can be added to your client list
You can only assign one workout plan per user. If you need to change their workout plan, you can simply assign a new workout plan to them and the older workout plan will automatically be unassigned.
There are 3 ways of giving your client a snippet of the app.
- Your client can watch an introduction video of the client app here.
- The second method is to have an online meeting with them where you share your screen and take them through the app. This way, you can show them its capabilities and what they can expect once they join your program.
- The third method is to invite the client onto the app for a small amount, preferably an advance towards the program they’ve purchased. Once they have access, they can go through the app at their own pace and understand its capabilities. If they decide to continue, you can proceed with charging them the rest of the payment. If they change their mind or need more time to consider, you can revoke their access to the app. You can find a video on how to do this in “app tutorials” in the support section within the trainer app.
To view your client’s old data, navigate to the client tab and select the client’s name. Then, click on “analytics” to access their historical workout and nutritional data.
Please watch and follow the tutorial video “how to add a custom exercise” in the app tutorials in the support section.
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the team
Nirmit Maniar
Co-Founder
Akshay Paliwal
Co-Founder
Atul Verma
Co-Founder
